Ohio Mini Splits LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a quote, or contact us, and how we use it. If you have any questions, call us at (937) 537-0202.
1. Who We Are
Ohio Mini Splits LLC is a licensed and insured ductless HVAC installation business based in Marysville, Ohio, serving homeowners and businesses across Central Ohio.
2. Information We Collect
Information you give us directly
When you contact us for a quote, service, or general questions, you may share:
- Your name
- Phone number
- Email address
- Service address or property location
- Details about your project (room size, type of installation, timeline, etc.)
Information collected automatically
When you visit our website, we may automatically collect basic technical information such as:
- Your IP address and general location (city or region)
- Browser type and device information
- Pages you visit and how you arrived at our site
- Date and time of your visit
This information is used to keep the site running properly and understand how visitors use it.
Cookies
Our site may use cookies or similar tracking technologies to remember your preferences and help us understand site traffic. You can disable cookies in your browser settings, but some parts of the site may not work as intended.
3. How We Use Your Information
We use the information you provide to:
- Respond to your quote requests and questions
- Schedule site visits, installations, and service appointments
- Follow up on completed work or warranty issues
- Send appointment reminders or job updates via phone, text, or email
- Improve our services and website
- Comply with legal obligations
4. Text Messages and Phone Calls
Text and call consent: By providing your phone number, you agree that we may contact you by phone call, voicemail, or text message about your inquiry, quote, or scheduled work. Standard message and data rates from your carrier may apply.
You can opt out of text messages at any time by replying STOP. You can ask to be removed from our call list at any time by calling (937) 537-0202.
5. How We Share Your Information
We do not sell your personal information. We only share it in these limited situations:
- Service providers. Trusted third parties who help us run our business, such as scheduling software, payment processors, or website hosting. They are only allowed to use your information to perform work for us.
- Legal reasons. If required by law, court order, or to protect our rights, property, or safety, or the rights and safety of others.
- Business transfers. If we sell or transfer part of the business, customer information may be part of that transfer.
6. How We Protect Your Information
We take reasonable steps to keep your information secure, including limiting access to it and using standard security practices. However, no method of transmitting or storing data over the internet is 100% secure, and we cannot guarantee absolute security.
7. How Long We Keep Your Information
We keep your information only as long as we need it to serve you or as required by law. For example, we retain job records, invoices, and warranty documentation for as long as needed to honor warranties, meet tax and legal requirements, and answer future service questions.
8. Your Rights
You have the right to:
- Ask what information we have about you
- Ask us to correct or delete your information
- Opt out of marketing calls, texts, or emails
- Ask us not to share your information
To make any of these requests, call us at (937) 537-0202.
9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our website may link to other sites (for example, manufacturer product pages or map directions). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Significant changes may be announced on our home page.